Privacy policy.
Seatd SARL is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Seatd mobile application and www.seatd.online (the “Service”).
1. Information We Collect
We collect the following types of data:
a. Personal Information You Provide
- Name, email address, phone number
- Login credentials
- Account preferences
- Reviews, ratings, and comments
b. Payment Information
When making purchases or reservations, payment details are securely processed by third-party providers (Apple, Google, Stripe).
We do not store full credit/debit card numbers on our servers.
c. Device & Usage Data
- IP address, device ID, browser type, operating system
- App usage statistics and crash logs
- Language settings and access time
d. Location Information
If you allow access, we collect real-time or approximate location data to suggest nearby venues.
You may disable location sharing at any time through your device settings.
e. Cookies and Tracking Technologies
We use cookies or similar technologies to remember preferences, analyze trends, and track user engagement.
You can manage cookie preferences via your browser settings.
2. How We Use Your Information
We use your information to:
- Provide and improve the Service
- Facilitate reservations and food orders
- Recommend nearby venues and relevant offers
- Send notifications and promotional messages (with your consent)
- Process payments and in-app purchases
- Respond to customer service requests
- Ensure platform security and prevent abuse
3. Legal Basis for Processing (under GDPR & Law 81/2018)
We process your personal data on the following legal bases:
- Consent (e.g., for marketing notifications)
- Contractual necessity (e.g., bookings or deliveries)
- Legitimate interests (e.g., app improvement, fraud prevention)
- Legal obligations (e.g., accounting, user verification)
4. Sharing Your Information
We may share your data with:
- Restaurants, hotels, or delivery providers you interact with
- Third-party service providers (e.g., analytics, cloud hosting, marketing)
- App platforms (Apple, Google) for processing subscriptions or purchases
- Legal authorities when required by law or for legal proceedings
We do not sell or rent your personal information to third parties.
5. Third-Party Services and SDKs
We use third-party SDKs and tools that may collect data, such as:
- Firebase Analytics (Google)
- Google Maps SDK
- Apple Push Notification Service (APNs)
These tools help us analyze usage and enhance your experience. Their privacy practices are governed by their respective policies.
6. User-Generated Content
If you post reviews, ratings, or comments, this information may be publicly visible. We may moderate or remove content that violates our policies or applicable laws.
7. Data Retention
We retain your data for as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
If you delete your account, we will remove or anonymize your data unless retention is required by law.
8. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability (where applicable)
To exercise these rights, contact us at hello@seatd.online
9. Children's Privacy
Our service is not intended for users under 16. We do not knowingly collect personal data from children. If you believe we have done so, please contact us to delete the data.
10. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
11. International Data Transfers
If you use the Service from outside Lebanon, you understand that your data may be processed and stored in Lebanon or other countries where our partners or providers operate. We take appropriate steps to ensure adequate data protection.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified through the app or our website. Continued use of the Service after changes constitutes your acceptance of the updated policy.
13. Contact Us
For questions, feedback, or data requests:
📧 Email: hello@seatd.online
🌍 Website: www.seatd.online
14. Platform Compliance
This Privacy Policy complies with:
- Apple App Store Data Handling Guidelines
- Google Play User Data Policies
- EU General Data Protection Regulation (GDPR)
Lebanese Law No. 81/2018 on Electronic Transactions and Personal Data